Practical guides
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7 guides available
Recognise phishing, impersonation and online scams
Check unexpected messages, job offers, payment requests and convincing AI-generated impersonation.
Shop online and make payments safely
Check sellers, payment details and delivery claims before parting with money or personal information.
Help children and family stay safe online
Build supportive habits around games, messaging, privacy, unwanted contact and online abuse.
Protect mobile money and online banking
Check payment prompts, keep PINs private and respond quickly to suspected financial fraud.
Protect your privacy and personal information
Share less sensitive information, manage app access and respond if your details are exposed.
Respond when your data is leaked in a breach
Take practical steps after a company loses your data, and prepare for the scams that follow a breach.
Avoid romance, investment and job scams
Recognise long-game scams that build trust before asking for money, crypto, forex deposits or job fees.
Pause, verify, then act
Online scams often exploit trust or urgency rather than a technical weakness. A request can arrive by email, SMS, social media, a phone call or a QR code. Slow down when someone asks for money, secrecy, a code or remote access.
Use a separate route to check
Open your bank, mobile-money or government-service app yourself. Call a known number instead of the one supplied in an unexpected message. Ask a relative directly before acting on an urgent request from their social account. A familiar name, logo or voice can be imitated.
Choose the advice you need
Use the scam guide to assess a suspicious approach, the shopping guide before paying a new seller, and the mobile-money guide for payment prompts and reversals. The family and privacy guides help you manage what others can see and how to respond to harmful contact.
If you have already acted
Stop further payments or sharing. Contact the relevant provider through a verified channel. Change exposed credentials from a trusted device, preserve useful records and warn affected contacts. Seeking help quickly matters more than feeling embarrassed.
Useful references
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Something doesn’t look right?
Prepare an incident report with the details that matter.