Cybersecurity guidance

Account compromise

Recover control of an account through the provider’s verified recovery process.

Practical steps

  • Use the service’s official account-recovery channel.
  • Change exposed credentials from a trusted device.
  • Review active sessions, recovery contacts and connected applications.
  • Preserve relevant notifications and records of unauthorised changes.

Here to help

Something doesn’t look right?

Prepare an incident report with the details that matter.

Report an incident